Comments on: .ikea sucks*

By: klb

klb — Sun, 30 Aug 2009 21:02:10 +0000

We’ve gone through 2 Kramfors leather covers in 4 1/2 years–and it’s just my husband and me, no kids. The first one developed inch-long tears maybe a year and a half after we got it. The finish on the second one has become somehow rubbed off and started tearing. It was like taking blood from a stone to get the replacement cover, because no one in the store knows their job. We visited 3x and then found someone who knew something. I don’t want to go through it again but I don’t want to buy a new sofa.

Unfortunately, it appears that real furniture costs real money.

By: Abarrow

Abarrow — Tue, 27 Jan 2009 00:36:27 +0000

Lots of the same issues with a dresser I bought. holes drilled incorrectly….was given a replacement that still is not right.

By: Mady

Mady — Thu, 18 Dec 2008 15:56:26 +0000

Nico – I have the same issue with my Malm! What was missing from your box?

By: Nico

Nico — Thu, 09 Oct 2008 17:27:11 +0000

I agree with all of the sentiments expressed on this page. I to have had a horrible experience with Ikea. I bought their Malm bed. When I got it home and opened I found about 100 pieces of hardware. There were about 20 wood screws that had to be screwed in. I was lucky that I have an electric screwdriver. If I did not have a power tool, I would have not been able to do it without ripping my hands apart. There was also a major part missing. It was expensive and not worth it. Their website sucks and I could not find a real email to send to. The contact form is broken I think. Here is the email I sent them:

“I am pissed off at your store and I feel ripped off and taken advantage of. Your shoddy products and poor engineering make me very angry.

I bought a Malm bed, and one part is missing. Besides that, it was very expensive, and so far has not been worth the price at all. The sales clerk upsold me on a mattress that was too pricey and I could have used less.

It was a huge effort to put it together. I do not know how I could have done it if I did not have an electric drill. Even with a power tool it took me two hours to build it up to the point where I realized I did not have the final part and would have to sleep on my couch again. If your engineers are not good enough to design a hassle-free product then do not bother selling it.

In this troubled American economy one would hope that a company such as yours would lower prices or at least maintain quality.

Your website is difficult to navigate. If I start blogging about consumer issues then I will include this account.

Good day.”

Joyce, drop me an email if you want to chat more about this.

By: Patrick

Patrick — Fri, 26 Sep 2008 18:39:11 +0000

Wow, I just knew I would find others that have had problems with IKEA. Initially, I liked IKEA for its prices and cheap knock offs of classic modernist designs. However, lately, I have been reminded that quality does not come cheap.
I purchased a Jules office chair about five months ago from the Draper, Utah store. It looked fair for the price, but today I noticed the chair was not flush on the floor. I adjusted it and then noticed the welds that hold the five, wheeled legs on are snapping off. Two of the five welds are cracked and the legs are falling off. So I think, okay, this happens when your products are mass produced in a Chinese or Eastern European cheap labor factory.
So I got online and asked Anna for help. Wow, what a waste of time and the default answers had nothing to do with my questions. So by now, I have wasted 45 minutes and I am getting upset. So I call their customer service hotline. After being on hold for another 21 minutes, I get some clueless teenager who is clearly not listening to my requests. No, she says, you can return the chair within 90 days if you have your receipt. I explain again, I like the chair; it is just that the base is defective and I need a replacement. Sorry, she says, no replacements after 90 days. I ask her, even if the item is defective. I ask her again, even if the welds are clearly defective and not manufactured correctly. Without any hesitation, she answers yes, and tries to end the call. I then ask to speak to her supervisor, because it seems hard for me to imagine a company like IKEA would knowingly not replace defective merchandise. After waiting on hold for 26 straight minutes with horrible IKEA commercials, I hung up very angry.
So I’m going to call American Express today, have them take the charge off my card and will be warning potential customers not only on defective, poorly made products, but horrible, unresponsive customer service. All they had to do was replace my base, but now I will be warning millions of people about IKEA poor quality and inferior customer service. Make sure you inspect every single part and piece of your product if you are going to buy from this sweat shop quality store.